Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch with Light City Carshare Today!
Contact Us
For any inquiries or support, please reach out to our customer service team via email or phone. We are here to assist you with your carsharing needs and ensure a smooth experience.
Customer Support
Our dedicated customer support team is available to help you with any questions or issues you may encounter while using our service. Don’t hesitate to contact us!
Inquiries
If you have any specific inquiries regarding our services, membership, or vehicle availability, please let us know. We aim to respond promptly to all requests.
Feedback
We value your feedback! Share your thoughts about our service, and help us improve your carsharing experience in Buffalo, NY.
Operating Hours
Our customer support is available from 8 AM to 8 PM, Monday through Friday. Feel free to reach out during these hours for immediate assistance.
Location
We are located in Buffalo, NY, and serve the surrounding areas. Visit our website for more details on our service locations and vehicle availability.